Shipping & Pick-Up Information

We dispatch hundreds of items daily across New Zealand. Below, you’ll find essential information about our delivery and pick-up services.

All items are sent on a signature courier delivery service. NZ Post & NZ Couriers are our main courier service providers, however we do use multiple providers due to warehouse location, parcel size & delivery timeframes. All packages are fully tracked & insured, so in the unlikely event that your item(s) are damaged or go missing in transit, you are covered.

We offer FREE nationwide shipping on most items. Larger items may incur a shipping charge which will be calculated & displayed when viewing your shopping cart & during checkout before you submit your order.

Place your order Monday-Friday, and provided the item is in stock and payment has been confirmed before 3pm, we will aim to dispatch your order the same day. We provide dispatch time frames on every product page. Please note that some of our warehouses have an earlier cut-off time. Orders placed during a weekend or public holiday will be processed the next business day.

Most our products are available for pick-up directly from our distribution warehouses or from our Auckland head office. Each product page will display available collect locations & the estimated time for when the item will be ready to pick-up based on business hours/days. We offer flexibility to checkout multiple items with a combination of pick-up and delivery locations. All pick-up orders must be placed & paid for online.

Once your items are ready for collection, you will receive an email confirmation from us with the full address, pick-up reference number, and any additional instructions to ensure a smooth and hassle-free experience. You will be required to provide the pick-up reference number & a valid photo ID. If someone else is collecting on your behalf, just let us know in advance. They’ll need to show their own photo ID and quote the pickup reference number at the time of collection.

We provide an estimated delivery time frame on every product page. In general we can deliver nationwide within 1–3 working days. Please note that delivery times are estimates based on courier provider’s suggested delivery time. Do allow an extra 1-2 working days for rural and/or bulk deliveries. We can provide an urgent courier service for most of our products. Please contact us if you require an urgent delivery.

Please login to your account and click the Track Order link relating to the order you wished to be tracked. Our staff will then provide you with your courier track information as well as proactively check and advise of any potential courier issues that may have occurred. We are happy to assist you with any courier investigation.