Shopping Help

Our head office is based in North Shore, Auckland. We primarily dispatch goods from distribution warehouses located in Auckland, with additional warehouse facilities in the Wellington and Christchurch regions.

We process orders very quickly to get them to you as soon as possible. If you need to change or cancel your order, please contact us as soon as possible & we’ll do our best to accommodate any requested changes.

We accept payment via Visa & Mastercard, debit card, Google Pay, Apple Pay & online banking.

We use Windcave as our payment provider. Card details will be entered into a secure PCI-DSS compliant payment page which offers the industry standard protection for absolute security & privacy. We are enrolled in 3D Secure authentication which provides an extra security layer for online card payments. We will not save, nor will we be advised of your card details.

Pick-up is available for most items directly from our distribution warehouses or from our Auckland head office. All pick-up orders must be placed & paid for online prior to collecting.

To ensure a smooth and secure pickup, please bring your pickup reference number and a valid photo ID. If someone else is collecting on your behalf, just let us know in advance. They’ll need to show their own photo ID and quote the pickup reference number at the time of collection.

Most collect orders are ready in 2 business hours after your order is processed. In some cases, items may take longer if stock needs to be transferred between locations. Once ready, you will receive a confirmation email with the full address, pick-up reference number, and any additional instructions to ensure a smooth and hassle-free experience.

We ship direct from our NZ based distributors. Stock is updated daily so is very accurate, however we cannot always guarantee stock quantities. If an item is low in quantity please contact us to confirm availability. If an item sells out between placing and processing your order through to the warehouse we will inform you of the situation. In this event you will have the option to back order the original item, place an order for an alternative item or request a full refund.

Yes. Our products are supplied through the official NZ distribution channel with NZ warranties. We do NOT parallel import.

Once your order is dispatched, you can login to your account and click the "Track Order" link. Our staff will then provide you with your courier track information as well as proactively check and advise of any potential courier issues that may have occurred.

Unfortunately we cannot deliver to a PO Box & will require a physical street address.

Unfortunately we do not deliver outside of NZ. If you require items to be delivered overseas you will need to arrange shipping with a freight forwarding company.

Once your order has dispatched, we can deliver nationwide within 1–3 working days. Do allow extra working days for rural and/or bulk deliveries.

Place your order Monday-Friday, and provided the item is in stock and payment has been confirmed before 3pm, we will aim to dispatch your order the same day. We provide dispatch time frames on every product page. Please note that some of our warehouses have an earlier cut-off time. Orders placed during a weekend or public holiday will be processed the next business day.

We offer FREE nationwide delivery on most items. Larger items may incur a shipping charge which will be calculated & displayed when viewing your shopping cart & during checkout before you submit your order.

All items are sent on a signature courier delivery service. NZ Post & NZ Couriers are our main courier service providers, however we do use multiple providers due to warehouse location, parcel size & delivery timeframes. All packages are fully tracked & insured, so in the unlikely event that your item(s) are damaged or go missing in transit, you are covered. For more information please visit our Shipping page