Neat Pulse Pro 5 Years Support Plan for Neat Frame

Neat Pulse is a full-service offering that lets you choose what to run on your Neat devices. It gives you complete control of them, with premium support for peace of mind. Complementing Microsoft Teams admin center (TAC) or Zoom Device Management (ZDM) by empowering you with unique, Neat-specific features, Neat Pulse enables you to configure, maintain, and update your devices from anywhere. Plus, should any issues arise, you can trust that you'll get expert help 24/5, ensuring your global hybrid teams continue to thrive

Control:
Access the powerful Neat Pulse platform. This cloud-based subscription offering lets your IT administrators centrally control, manage, and monitor Neat devices.

Care:
Enjoy premium direct access to all technical support levels 1–3 from anywhere globally with priority queuing and response times.

Cover:
Extend the warranty of your Neat devices currently subscribed to a Neat Pulse Pro plan. It includes advanced hardware replacements and priority shipments.

• Advanced management and monitoring: Yes
• Technical support: Yes
• Priority support with SLA: Yes
• Priority queuing: Yes
• Advanced troubleshooting: Yes
• Zoom/Microsoft case escalations: Yes
• Advanced hardware replacement (AHR): Yes
• Replacement shipping time: Expedited
• Product Type: Neat Frame
• Extended warranty: up to 5 years (from date of purchase)