Shipping Courier Service
All items are sent on a signature courier delivery service. This means items are tracked & insured so in the event of any issues, you are covered on lost items that have not been signed for (unless you request the courier to leave the package without a signature). CourierPost & NZ Couriers are our main courier service providers.
We offer FREE SHIPPING nationwide on nearly every item. Larger items may incur a shipping charge. Each product has a shipping guide that will advise if the item qualifies for free shipping or provides an estimate of the shipping cost for that particular item. The actual shipping cost will be calculated and presented to you at the confirmation page before you submit your order.
Estimated Delivery Times
We provide an estimated delivery time frame on every product page. Below is our general time frame on items shipping from our Auckland based warehouses (where the majority of our items are shipped from).
- Auckland - 1 Working Day
- North Island - 1 to 2 Working Days
- South Island - 1 to 3 Working Days
Please note: Delivery times are estimates based on the courier companies suggested delivery time. Please allow an extra 1-2 days for rural and/or bulk deliveries
We can offer an urgent courier delivery service on most items. Please contact us if you require an urgent delivery. We will advise you of the price to your location.
Tracking Your Order
Please login to your account and click the "Track Order" link relating to the order you wished to be tracked. Our staff will then provide you with your courier track information as well as check and advise of any potential courier issues that may have occurred. We are happy to assist you with any courier investigation.