Shipping Courier Service
All items are sent on a signature courier delivery service. This means items are tracked & insured so in the event of any issues, you are covered on lost items that have not been signed for (unless you request the courier to leave the package without a signature). CourierPost & NZ Couriers are our main courier service providers.
Due to the outbreak of COVID-19 our courier providers have moved to a contact-less delivery service. The delivery driver will sign for your package on your behalf using your name. Our courier providers have stated that someone must be available at the listed address when delivery is attempted during COVID-19 Level 4 (couriers will not attempt to re-deliver and will return to sender).
We offer FREE SHIPPING nationwide on nearly every item. Larger items may incur a shipping charge. Each product has a shipping guide that will advise if the item qualifies for free shipping or provides an estimate of the shipping cost for that particular item. The actual shipping cost will be calculated and presented to you at the confirmation page before you submit your order.
- Auckland - 1 Working Day
- North Island - 1 to 2 Working Days
- South Island - 1 to 3 Working Days
Please note: Delivery times are estimates based on the courier companies suggested delivery time. Please allow an extra 1-2 days for rural and/or bulk deliveries
Elive.co.nz offers urgent delivery service on most items. Please contact us if you require an urgent delivery. We will advise you of the price to your location.
Tracking Your Order
If your order has not arrived within the delivery time frame or if you would like your courier track information please click the "track order" link. Our staff will then provide you with your courier track information and will advise if any potential courier issues have occured. We are happy to assist you with any courier investigation.