Hard Drives (HDD)

The speed of the order and delivery, was one of the fastest I have ever experienced by a company in NZ.

I highly recommend Elive for your tech needs, more so than other popular vendors. I cannot sing their praises highly enough, regarding the level of customer service and support I’ve experienced with them. I was in the market for a NAS (first time user of such a device) and Scott was so professional, helpful and forthcoming with advice, even before I was committed to purchasing from Elive. I informed him I was just “looking around” and would call back at a later time. My previous experience has been that would often get minimal assistance in such a situation, but not with Scott. He spoke with me at length for over 15 min on the phone, even looking up information online for me while we spoke, so as to better answer all my newbie questions. His advice was invaluable and given the reasonable pricing of the product, I subsequently decided to purchase from them. There was a minor hiccup post delivery, but the Elive team proactively and immediately helped resolve it, within a day. I’m very pleased with my Synology NAS (Scott’s advice helped me choose the exact product/model for my needs). My experience with other tech vendors (including a very popular one) has often been fair to average, so it’s particularly refreshing to be thoroughly satisfied with my entire dealings with Elive.

This is the first time I have shopped online through Elive and it was an awesome experience! I especially enjoyed being able to live chat with someone (rather than having to wait for a reply via e-mail) as they were able to assist me with selecting the right product for my needs and budget. I wish more online stores had this option. I also liked the Internet Banking Payment option as opposed to just credit card. The 'free shipping' was an added bonus. Thanks, Elive team - I look forward to doing business with you in the future.