Returning an Item

The vast majority of orders at Elive.co.nz are delivered without a hitch, but understandably from time-to-time things can go wrong/faulty and you may need to arrange a return. This page should help you determine what is covered.

You must fill in our return form to request a return authorisation before you send back an item. We cannot accept any returns without prior arrangement. If your item qualifies for return, we will provide you with a return authorisation number & return instructions.

The item must be returned in accordance with our instructions and within the time frame we state. You will need to make sure the item is adequately packaged for the return journey. We do not take any responsibility for items that are lost or damaged in transit.

7 Day Return Policy

Changed your mind or made an incorrect choice about a product? We offer a 7 day return policy on unopened/unused items. You will be offered a full refund minus any delivery costs. This excludes any specially ordered items, licenses and/or extended warranties. Goods must be returned in the original, undamaged packaging.

Damaged, Defective or Incorrect Items

On the rare occasion your item arrives faulty, damaged or is not the item you ordered it is important you get in contact with us immediately and we will work to resolve the matter as quickly as possible.

Faulty Items

If you believe an item has developed a fault please fill in our return form. All faulty repairs and replacements go direct to the local distributor/service agent and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty. It may be necessary for you to contact the manufacturer's support line to obtain a case number which we require to authorise a return. Many of our products warranty claims are handled by the manufacturer directly so please contact them immediately an issue arises and follow their return instructions. If you require any assistance or their contact details please feel free to contact us. You are responsible for the return of faulty items, unless the manufacturer's warranty offers a collection or onsite repair/replacement.

Product Compatibility Issues

Please choose your product carefully. We try to provide as much information on each component as possible but due to the range of hardware & software compatibility/conflict issues we cannot guarantee your item will work with your system configuration. If the component is incompatible it does not mean it is faulty.

Loss of Data

It is your responsibility to back up your data. Failure to back up may result in loss of valuable data. If you need to return an item, please note that assessment and/or repair of the item may result in the loss of data. We are not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing products.